Shipping Policy

Below you will find the average delivery time for all our packages. We strive to make the ordering and delivery process as easy and transparent as possible for our customers.

Delivery Time

• Order processing: Once an order is placed, it takes approximately 1–3 working days to process. Orders placed during weekdays are usually processed within one working day. Orders placed on Friday evenings or during the weekend may take slightly longer.
• Shipping time: After processing, your order will be dispatched. Delivery takes an average of 8–12 working days.

Placing an Order

Ordering at Shop name is simple and straightforward:

1. Visit the product page and click the “Add to cart” button.
2. Check that you have selected the correct product variants.
3. Click “Proceed to checkout”.
4. Enter your shipping details carefully and click “Continue shipping”.
5. On the dispatch page, review your address details. All orders are shipped free of charge.
6. Click “Proceed to payment”.

Payment Methods

At hellostella.com, all payments are SSL-encrypted, ensuring a safe and secure checkout experience. We accept the following payment methods:

• Klarna (deferred payment)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• SOFORT

After selecting your preferred payment method, click “Complete Order” and follow the instructions to finalize your purchase.

Shipping Costs

We cover the shipping costs for every order. All products are delivered directly to your door 100% free of charge. There is no minimum order quantity.

Shipping Your Order

Once you’ve found the perfect item, we want you to enjoy it as soon as possible. That’s why we process and ship orders as quickly as we can.

To keep our prices fair, we ship parcels in bulk once the minimum shipment quantity has been reached. We appreciate your understanding and support as this helps us work toward a more sustainable and environmentally friendly process.

Important Information

Please note that, like many online stores, we may experience delays during busy periods or due to unforeseen circumstances such as the COVID-19 pandemic. We appreciate your patience and will always do our best to deliver your order as quickly as possible.

If you would like your order to be dispatched the same day, please contact us by email. Our customer service team will be happy to assist you and advise on the best solution.